Administrator Interface
Q1.
Where can I find the hiBox administrator login page?
Q2.
What is the billing cycle for hiBox? Why can’t hiBox provide an itemized bill? Where can I find the itemized statement?
Q3.
I’ve forgotten my hiBox administrator account login information. What should I do?
Q4.
How can I add a new account?
Q5.
What is the most effective way of handling more than 50 hiBox accounts?
Q6.
There are several departments in the company. How can I send group messages to everyone in the same department?
Q7.
How do I know if an email has been sent successfully?

 Setup, Setup Completion , and Service Cancellation
Q1.
Are there any differences between a self-managed DNS, hosted DNS or hiBox DNS solution?
Q2.
I’ve received the setup completion notice, why can't I use my account?
Q3.
My DNS setup has been complete for more than 24 hours, why it is still not working?
Q4.
I did not receive any email confirming setup completion, what should I do?
Q5.
Can I use email applications such as Outlook or Outlook express to send and receive emails from hiBox?
Q6.
Is it possible to transfer only part of our existing mailboxes to hiBox if my company has a mail server in its own domain?
Q7.
If my company runs its own mail server, how can we apply for the hiBox Fax Mailbox service?

 Questions Regarding Email Archiving
Q1.
If I send an email to three recipients with different mailbox domain names, namely Hotmail, Yahoo and Gmaill. How many copies will hiBox archive?
Q2.
What about sending email to three recipients on Gmail? How many copies will hiBox archive?
Q3.
If an email is sent to three different hiBox accounts, how many copies will be archived?
Q4.
I often find multiple copies of the same email archived in hiBox. Why is that?
Q5.
What are the benefits of using hiBox’s cloud-based email archiving?

 Using hiBox Webmail
Q1.
How do I know how much of my mailbox quota has been used?
Q2.
Is there any limit on attachment size in an outgoing mail?
Q3.
What should I do if I don’t remember my password?
Q4.
How can I make changes to the display name used in webmail?
Q5.
Can I import or export contacts in my address book?
Q6.
What is auto-reply? How do I configure it?
Q7.
What is the "Quarantine area?"
Q8.
Will legitimate mail be filtered into the quarantine area? What should I do if legitimate mail has been quarantined?
Q9.
Will spam emails kept in the quarantine area take up my mailbox storage space?
Q10.
How does the hiBox spam filter operate?
Q11.
I keep getting unwanted emails. Is there any way to stop this?
Q12.
What is ‘Retrieve external mail’? How do I configure this setting?
Q13.
How can I keep a copies of emails in webmail after Outlook retrieves them?
Q14.
Why do I sometimes get a "Session timeout, please login again" message when using webmail?
Q15.
Unable to compose, forward, or reply emails in a new window. (pop-up blockers)
Q16.
Does the hiBox webmail login page provide multiple language support?
Q17.
What is "Shared Contact List?" How do I configure it?
Q18.
What is "Company Contact List?" How do I configure it?
Q19.
Why are all my mail attachments named as "winmail.dat?"
Q20.
What should I do if my mailbox exceeds my quota?
Q21.
I’ve moved many messages into the trash folder. Why is it still saying there is not enough storage?
Q22.
How do I send text messages in hiBox? How much does it cost?
Q23.
Does hiBox provide SSL certificates?
Q24.
My username and password don’t seem to be working for webmail. What can I do?
Q25.
Is there a limit on the number of recipients?
Q26.
What should I do if I am prompted with a "JavaScript Error" message when I log in to hiBox Webmail?
Q27.
Can I download a hiBox user manual?
Q28.
Can I change my own password?
Q29.
I can’t find the answer to my question in the FAQs. What should I do?

 Questions Regarding Using Outlook
Q1.
Does hiBox provide SSL certificates?
Q2.
I set up POP and SMTP in Outlook/Outlook Express according to the manual. Why does a pop-up window ask for my login at password when I send and receive mail? What should I put in?
Q3.
An error window pops up from Outlook Express after I click the send button.
Q4.
Does installing PC-cillin disable Outlook’s mail-receiving function?
Q5.
I am having trouble sending and receiving emails in China. What can I do?
Q6.
How can I keep emails on the server after receiving them in Outlook?
Q7.
What should I do if I get errors 0x800ccc0D, 0x800ccc0E, or 0x800CCC0F while sending or receiving emails?
Q8.
Can overseas hiBox users send emails with email applications?
Q9.
What to do when I see garbled text in my email?
Q10.
Is there a limit on the number of recipients?
Q11.
When I send attachments via Outlook, they show up as winmail.dat on the recipient’s side.
Q12.
Why do I get an error when I use SSL Encryption to send emails in Outlook 2007?
Q13.
Using Microsoft Outlook move a signed email to another mail folder, why does the email signature on other devices appear as "invalid and untrusted"?
Q14.
I can’t find the answer to my question in the FAQs. What should I do?

 Using Text Messaging
Q1.
How do I send text messages in hiBox? How much does it cost?
Q2.
The website said that Fax Mailbox users are entitled to 30 free text messages per month. If I exceed the limit, how much are the fees for the extra messages?
Q3.
Why does garbled text sometimes appear in text messages sent via hiBox?
Q4.
Can I enter difficult or created characters in the hiBox text messaging system?

 Questions Regarding DNS Setting and Transferring Mailbox
Q1.
How should I set DNS if it is managed by hiBox?
Q2.
What can I do when overseas DNS servers do not recognize ns.hibox.hinet.net?
Q3.
How do I set DNS if it is self-managed?
Q4.
I received an email with DNS settings from hiBox, but I don’t know how to set it up.
Q5.
Does it cost extra if I ask hiBox to manage my DNS settings?
Q6.
If I stop using hiBox, can hiBox still manage my DNS records?
Q7.
Does the hiBox DNS server provide redirect service?
Q8.
I forgot my DNS password. What should I do?
Q9.
There are 50 employees in my company. Is it possible to only move 10 of them to hiBox and keep the other 40 on the original server?
Q10.
When transferring mailboxes, will there be any lost mail?
Q11.
What is the suggested transferring process?

 Questions Regarding Using Fax Mailbox
Q1.
How can I manage my fax messages with hiBox Fax Mailbox?
Q2.
I signed up for hiBox Fax Mailbox. How do I view my faxes?
Q3.
I signed up for hiBox Fax Mailbox. How can my customers send faxes to me?
Q4.
How do I print received faxes?
Q5.
Can I use my own number or an existing fax number as my hiBox DID number?
Q6.
Can I forward faxes from my pre-existing fax number to my DID number?
Q7.
Can I use the hiBox DID number overseas?
Q8.
How do I set up forwarding?
Q9.
How many pages can I receive in one transmission when I use hiBox Fax Mailbox to receive faxes? Will my mailbox fill up quickly??
Q10.
Is the hiBox Fax Mailbox number selection service open to existing customers?
Q11.
A customer has been trying to send faxes to my Fax Mailbox but has been unable to. What is wrong?
Q12.
Can faxes be viewed on the smart phone?

 Questions Regarding Sending and Receiving Emails
Q1.
What can I do when emails from other people do not come through or are delayed?
Q2.
hiBox rejected a message that was sent to me. What can I do?
Q3.
An email I sent was rejected by the recipient. What can I do?
Q4.
I do not want my messages being filtered or erroneously marked as spam. What can I do?
Q5.
I do not want spam filtering for my email. What can I do?
Q6.
What can I do if I received unfiltered spam?
Q7.
What can I do if I received unfiltered email with a virus?