Dear Valued Customer,

Recently, We discovered that when opening some emails in hiBox webmail, the browser
cannot view them properly.It has been confirmed that this situation occurs in versions
of Google Chrome and Microsoft Edge browser 129 or later, and the above problem has
been reported to Google.
Before the browser solves this problem, it is recommended that you try switching to
browsers such as Firefox and Opera, or use email software such as Outlook to accept
the letter and view it.

We apology for the inconvenience.

If you have any question, feel free to contact us:
7 X 24 Toll Free Customer Service: 0800-080-365 (Taiwan)

親愛的客戶，您好：

為提供客戶更好的服務品質，hiBox將於 2024/07/28(日) 00:00 ~ 08:00 進行網路優化作業。
作業期間SMTP/POP/IMAP/Webmail等服務可能會短暫無法登入，煩請稍候再試。

造成您使用上的不便，在此致上我們最深的歉意！感謝您的配合！

若您有任何問題，請致電7x24小時客服電話查詢，謝謝！
0800-080365(台灣)

親愛的客戶，您好：

為提供客戶更好的服務品質，hiBox將於 2024/07/20(六) 01:00 ~ 03:00 進行系統優化作業。
作業期間POP/IMAP/Webmail等服務可能會短暫無法登入，煩請稍候再試。

造成您使用上的不便，在此致上我們最深的歉意！感謝您的配合！

若您有任何問題，請致電7x24小時客服電話查詢，謝謝！
0800-080365(台灣)

公告說明：hiBox服務網站載入緩慢、沒有回應或郵件收發延遲問題已修復
異常時間：2024/6/5 11:00~13:30
異常原因：儲存設備資料同步線路發生傳輸異常，影響資料存取速度，造成服務異常。
處理方式：經查測及緊急處理後已於13:30起恢復正常。
改善措施：優化資料同步線路狀態監測與告警。

若您有任何問題，請致電7x24小時客服電話查詢，謝謝！
0800-080365(台灣)

Dear Valued Customer,

hiBox network in Taiwan will be down starting Sunday, Jan 28, 2024, at 00:00 for
network upgrade improvements. This will result in a 7-hour maintenance window in which
POP/IMAP/SMTP/Webmail services will be unavailable. The window is scheduled to begin at
00:00 AM and end at 07:00 AM on Sunday, Jan 28.

We apology for the inconvenience.

If you have any question, feel free to contact us:
7 X 24 Toll Free Customer Service: 0800-080-365 (Taiwan)

Dear Customers,

Recently, there are phishing mails sent to our customers which purported to be
from HiNet Domain team. Phishing mails are purposed to lead receivers
to click links or execute attachments in the mail. Typical phishing mails contain
some misleading instructions, such as, asking users to enter account/password in a
fake website for agreement of continuation of usage after system upgrade, asking
users to reset/change password by clicking links in the mail, which is a phishing
site or a fake official website purposed to steal users' account/password, and urging users
to download/execute attachments in the mail, which are infected with malware.

For your information safety, please do not open suspicious mails, and do not click
links or execute attachments within. Moreover, we recommend you to change your password
regularly, verify your email forwarding setting on hiBox Webmail if containing suspicious
addresses, and install an anti-virus software that its virus patterns are up-to-date.

If you receive any unsolicited mails asking for your account/password,
please give a call to 0800-080-365 for further verification.

親愛的客戶，您好：

hiBox即日起針對服務網站之「管理者登入」及「會員登入」免費提供「限時OTP密碼鎖」驗證功能。

為強化hiBox管理帳號及webmail登入安全性，hiBox除提供「簡訊OTP密碼鎖」(簡訊費另計)驗證機制外，
即刻增加「限時OTP密碼鎖」供使用者擇一啟用，使用者僅需於手機下載限時OTP App
(如Google Authenticator、 Microsoft Authenticator)並於指定位置依指示設定。

「管理者登入」啟用：登入管理者介面 -> 右上角頭像 -> 個人資料
「會員登入」啟用：登入webmail -> 選項->安全性選項 -> 多因子認證設定

若您有任何問題，請致電7x24小時客服電話查詢，謝謝！
0800-080365

親愛的客戶，您好：

為提供客戶更好的服務品質，hiBox將於 2023/11/05(日) 00:00 ~ 06:00進行設備維護作業。
作業期間POP/IMAP/Webmail服務可能會短暫無法登入，煩請稍候再試。

造成您使用上的不便，在此致上我們最深的歉意！感謝您的配合！

若您有任何問題，請致電7x24小時客服電話查詢，謝謝！
0800-080365(台灣)

親愛的客戶您好:

為提供客戶更好的服務品質與服務，hiBox將自2023/3/1起免收郵件簡訊OTP密碼鎖服務月租費
(依不同帳單周期，3月份帳單仍依比例酌收2月租費)。

郵件簡訊OTP密碼鎖所提供的「第二層」信箱認證防護機制，
可防範hiBox管理者帳號及使用者信箱因帳密外洩遭盜用的風險，相關服務介紹與費率請參考官網。

親愛的客戶，您好：

為提供客戶更好的服務品質，hiBox將於 2022/11/27(日) 00:00 ~ 04:00進行設備維護作業。
作業期間POP/IMAP/Webmail服務可能會短暫無法登入，煩請稍候再試。

造成您使用上的不便，在此致上我們最深的歉意！感謝您的配合！

若您有任何問題，請致電7x24小時客服電話查詢，謝謝！
0800-080365(台灣)

Dear Customers,

Recently, there are phishing mails sent to our customers which purported to be
from hiBox system administrator. Phishing mails are purposed to lead receivers
to click links or execute attachments in the mail. Typical phishing mails contain
some misleading instructions, such as, asking users to enter account/password in a
fake website for agreement of continuation of usage after system upgrade, asking
users to reset/change password by clicking links in the mail, which is a phishing
site or a fake official website purposed to steal users' account/password, and urging users
to download/execute attachments in the mail, which are infected with malware.

For your information safety, please do not open suspicious mails, and do not click
links or execute attachments within. Moreover, we recommend you to change your password
regularly, verify your email forwarding setting on hiBox Webmail if containing suspicious
addresses, and install an anti-virus software that its virus patterns are up-to-date.

If you receive any unsolicited mails asking for your account/password,
please give a call to 0800-080-365 for further verification.

Dear Valued Customer,

hiBox enables the DKIM email authentication mechanism for
mail accounts with default domain names (hibox.biz, hibox.hinet.net).

In addition, it is open to applying for a trial for customers who use a designated
dedicated domain name and are managed by hiBox for DNS hosting (after the trial,
a setting fee will be charged for agreeing to transfer to a formal lease).

DKIM (DomainKeys Identified Mail) is the standard email verification method
that includes digital signatures in outgoing mail. When the incoming mail server
receives a message signed as a DKIM, it can verify that the message is indeed
coming from the sender and not the user who is impersonating the sender.
DKIM also checks and confirms that the contents of the email have not been
changed after it has been sent.

If you have any question, feel free to contact us:
7 X 24 Toll Free Customer Service: 0800-080-365 (Taiwan)

Dear Valued Customer,

Recently, users of hiBox in China have been unable to connect and use the problem.
After testing, the service in Taiwan area is used normally, but users in the mainland area may get the
wrong IP due to the interference of the Great Firewall of the mainland, resulting in abnormal DNS resolution.
Therefore, it cannot connect to the correct website or service normally.

It is recommended to respond to the local ISP in China for their DNS resolution abnormalities.

Users who cannot connect normally in China can also temporarily use the following settings instead:
Webmail: https://w3.hibox.biz
Quarantine: https://210.71.195.20/

The above will happen once, the first may happen because of the nature of SSL
security's consecutive naming!

We apology for the inconvenience.

If you have any question, feel free to contact us:
7 X 24 Toll Free Customer Service: 0800-080-365 (Taiwan)

親愛的客戶，您好：

為提供客戶更好的服務品質，hiBox將於 2022/06/17(五) 20:00 ~ 22:00 進行網路設備維護。
作業期間SMTP/POP/IMAP/Webmail服務可能會短暫無法連線，煩請稍候再試。

造成您使用上的不便，在此致上我們最深的歉意！感謝您的配合！

若您有任何問題，請致電7x24小時客服電話查詢，謝謝！
0800-080365(台灣)

親愛的客戶，您好：

hiBox大陸地區客戶服務電話於110/12/31下架。
造成您使用上的不便，在此致上我們最深的歉意！感謝您的配合！
若您有任何問題，請致電7x24小時客服電話查詢，謝謝！
0800-080365

親愛的客戶，您好：

為提供客戶更好的服務品質，hiBox將於 2021/04/04(日) 00:00 ~ 04:00 進行主機維護。
作業期間POP/IMAP/Webmail服務可能會短暫無法連線，煩請稍候再試。

造成您使用上的不便，在此致上我們最深的歉意！感謝您的配合！

若您有任何問題，請致電7x24小時客服電話查詢，謝謝！
0800-080365(台灣)

親愛的客戶，您好：

為提供客戶更好的服務品質，hiBox將於 2020/12/13(日) 00:00 ~ 06:00 進行主機維護。
作業期間SMTP/POP/IMAP/Webmail服務可能會短暫無法連線，煩請稍候再試。

造成您使用上的不便，在此致上我們最深的歉意！感謝您的配合！

若您有任何問題，請致電7x24小時客服電話查詢，謝謝！
0800-080365(台灣)

親愛的客戶，您好：

TLS 1.0加密傳輸協定已證實具有漏洞，能被駭客利用，破解已加密的資訊。

若您的電腦作業系統為Windows 8以下版本，或使用Microsoft Outlook 2007以前版本， 並設定加密連線收發信件，
因前述環境僅支援TLS 1.0加密傳輸協定，為了保護您的資料安全， 建議您升級作業系統以支援較為安全的TLS1.2加密傳輸協定。

若您有任何問題，請致電7x24小時客服電話查詢，謝謝！
0800-080365(台灣)

親愛的客戶，您好：

為提供客戶更好的服務品質，hiBox將於 2020/9/27(日) 23:00 ~ 9/28(一)03:00 進行主機維護。
作業期間可能短暫無法發送登入POP/IMAP/Webmail服務，煩請稍候再試。

造成您使用上的不便，在此致上我們最深的歉意！感謝您的配合！

若您有任何問題，請致電7x24小時客服電話查詢，謝謝！
0800-080365(台灣)

親愛的客戶，您好：

為提供客戶更好的服務品質，hiBox將於 2020/9/1 (二) 14:30 ~ 16:30 進行網路維護。
作業期間可能短暫無法發送OTP認證簡訊、傳真，煩請稍候再試。

造成您使用上的不便，在此致上我們最深的歉意！感謝您的配合！

若您有任何問題，請致電7x24小時客服電話查詢，謝謝！
0800-080365(台灣)

Dear Valued Customer,

To improve security,
hiBox will disable the following encryption services from February 12, 2019
to ensure network transmission security.

1. Due to security risks in the TLS 1.0 and TLS 1.1 encryption protocols,
they will be discontinued from 2020/2/12.
Currently, the latest mainstream browsers all support TLS 1.2 and above.
If your browser cannot open hiBox website,
We recommend that you update your browser version or change related settings (check "Use TLS 1.2").

2. Disable the SHA security hash algorithm of TLS (SHA256 and SHA384 are not affected).
If your browser does not enable hiBox webmail service (WebMail),
we suggest you update your browser version or use another browser.


We apology for the inconvenience.

If you have any question, feel free to contact us:
7 X 24 Toll Free Customer Service: 0800-080-365 (Taiwan)

hiBox support login authentication via Windows AD now,
please mail to service@hibox.hinet.net for more details.

親愛的客戶，您好：

為提供客戶更好的服務品質與使用體驗，hiBox將於8/30-8/31分批進行雲端硬碟服務的升級作業
新增/變動功能如下:
1. hiBox 網站「加值服務->雲端硬碟」，會以瀏覽器開啟新頁籤的方式進入雲端硬碟(hicloud Boxe)
2. 可在hiBox 網站「選項->雲端硬碟設定」中選擇以hiBox帳號或boxe帳號方式連入雲端硬碟
3. 新平台(hicloud Boxe)新增提供線上文件共同編輯、影音觀賞、文件查看等強大功能
4. 與hicloud Boxe資料櫃合作可透過多平台(WEB、PC、Androd、iOS)登入雲端硬碟
5. 管理者介面取消唯讀的功能
6. 雲端硬碟帳號空間最低配置將由0MB改為1MB
7. 原有檔案、權限皆不受影響

若您有任何問題，請致電7x24小時客服電話查詢，謝謝！
0800-080365(台灣)

Dear Valued Customer,

hiBox network in Taiwan will be down starting Thursday, Jan 17, 2019, at 04:00 for
network upgrade improvements. This will result in a 3-hour maintenance window in which
POP/IMAP/SMTP/Webmail services will be unavailable. The window is scheduled to begin at
04:00 AM and end at 07:00 AM on Thursday, Jan 17.

We apology for the inconvenience.

If you have any question, feel free to contact us:
7 X 24 Toll Free Customer Service: 0800-080-365 (Taiwan)

Dear valued customer,

hiBox will disable 3DES encryption for security issue since 2018/12/1.
Internet Explorer 8 on Windowns XP will not be able to dispaly webpages properly.

It is recommended that you immediately use another browser:

Download Google Chrome: https://www.google.com.tw/chrome/
Download Firefox: https://www.mozilla.org/zh-TW/

We apologize for the inconvenience.

If you have any question, feel free to contact us:
7 X 24 Toll Free Customer Service: 0800-080-365 (Taiwan)