Zimmite Taiwan Ltd.
With hiBox you never miss important messages
Zimmite specializes in industrial water treatment and has many customers from many different industries in China. The company uses Chunghwa Telecom’s hiBox Messaging Services to handle emails so it can concentrate on expanding its core business.

The market demand for industrial water treatment is rapidly growing. General Manager Lo Chi-Huang is very dependent on communicating via the Internet and spends one to two hours every day handling more than one hundred emails, both internal and external. Having a stable and secure comprehensive mailbox system is critical to business growth.

Saving cost by outsourcing
The threshold for implementing hiBox Messaging Services is very low, so companies can save costs on IT equipment, personnel, and software licensing. Companies also have nothing to worry about in terms of maintenance and operation, as a professional technical team manages those aspects. According to Lo, the most troublesome part of email services is long-term system maintenance and battling against viruses, hackers, and other network attacks. The human resources, money, and time spent on this are not a negligible amount.

The virus scan and SSL encryption provided by hiBox Messaging Services protect data from corruption and viruses, making data transmission more secure. The integrative messaging services also allow business users to work uninterrupted and send mail, messages, and faxes via PCs, notebooks, smartphones, and PDAs whether they are in office or on business trips.

Brand, safety, and stability
Like many other medium or small enterprises, Zimmite does not have dedicated IT personnel, due to cost considerations. In order to focus fully on business development, the company outsources email, an important communication tool. Early on, Zimmite asked a popular email service to construct and operate their email system, but spam and hackers frequently attacked, making it highly inaccessible. Due to branding, Zimmite switched over to hiBox Messaging Services six years ago, and has seen a significant reduction in junk mail. Also, new employees can easily learn the intuitive send/receive interface.

Customer-exclusive communication channel
In order to provide better, uninterrupted service to Taiwanese businesspeople, whose emails are often blocked by China, hiBox built a data center in Shanghai in September 2015 to establish an “information highway” for its customers. Zimmite is looking forward to the improvements this channel will bring!

Manager Lo says that “email stability and consistency are critical to company operation, so we chose Chunghwa Telecom’s hiBox Messaging Services due to its security, stability, and brand.”

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