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The Lalu |
| hiBox enabled The Lalu to save millions of dollars in personnel costs |
The Lalu's high efficiency service quality comes from the easy-to-use and sapm-free services emphasized by hiBox.
The Lalu, located next to Sun Moon Lake, is the benchmark for boutique resort hotels in Taiwan, attracting many tasteful customers to vacation there. |
The Lalu was designed by Kerry Hill, a renowned Australian architect.
Not only striving for quality in spatial aesthetics and landscape design, The Lalu also places a heavy emphasis on the efficiency of hotel operations. The Lalu has invited the world-class General Hotel Management, Ltd. (GHM) to manage the hotel and to make it a global standard.
Being accustomed to the superb, we chose hiBox
"The top quality service of The Lalu is provided in the hopes that customers will enjoy their accommodations as they would their own vacation villa," said Chuang Cheng-Lung, Deputy General Manager of The Lalu. "To avoid disturbing customers from enjoying their peace and quiet, hotel staff only show themselves when they are needed by the customers."
The Lalu has always demand the best and is always striving to enhance the work efficiency of their team. Email is an important business tool for the hotel.
In the summer of 2015 The Lalu adopted hiBox Email Box and has since then increased email management efficiency through the effective spam blocking and powerful virus scanning functions provided by hiBox.
The Lalu is located in the mountains and still heavily relient on email to conduct business. The effectiveness of hiBox is especially apparent in the processing work that takes place after a customer books a room.
Termination of spam
Before switching to hiBox, Mr. Chuang noticed that each employee would spend about five to ten minutes filtering through spam emails. The Lalu has about one hundred operating computers, so more than 1,000 minutes were spent on filtering spam. That amount the equivalent of sixteen work hours, which is equal to wasting two man hours. Converted to the monthly wage of two employees, that is about NT$70,000 to NT$80,000 a month and extra millions of expenditure a year.
Before using hiBox, large quantity of spam took up bandwidth, resulted in slow Internet speed, customer data congestion, and increased server load.
After the hotel implemented hiBox, the dual-filtration function has effectively blocked spam emails.
Mr. Chuang stated that "The web pages of HiNet are always simple and clean, and the management interface is very friendly. The service's setup time is only five minutes, which meets the time management demands of corporations."
When Mr. Chuang is on a business trip or a vacation, he will always use the hiBox auto-reply function, so when an email is sent to him during his absence from the office, the sender will receive an automated reply to explain that he is currently unavailable and indicate the time he will return to office. This function enables the customers to understand the situation and feel confident that their needs will be met.
Conducting official business through technology
Mr. Chuang is also a master at using HiNet and mobile office. Having five HiNet mobile phone numbers, he can use mobile phones to receive faxes, email, and access the Internet. When Mr. Chuang is not in the office but needs to attend to urgent matters, he can read faxes on his mobile phone and wait until his is back to the office to connect his phone to a computer to save the faxed documents or print them out using the fax machine.
He says that "HiNet has the most complete wireless coverage; only HiNet can receive its signal no matter where you go."
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 Chairman: Lai Cheng-I
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Employees: 250
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| Principal Product: Hotel accommodations |
Began Using hiBox: June 2003 |
| Reasons for Choosing hiBox: User-friendly interface management, stable customer service, spam prevention, and virus scanning. |
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More about "hiBox Messaging services", please call 0800-080365, will for you a detailed explanation.
"hiBox Messaging services" URL:http://w3.hibox.hinet.net |
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