Techkey Technology Co., Ltd. founder, Ma Li-Wei started his company before he was thirty years old. Currently the main business of Techkey Technology is to integrate software for charts and graphics, data access, analysis, and procedure management. The company helps other businesses to safeguard, manage, analyze, and forecast the trend of their intellectual properties. Techkey also provides clients with customized system development services.

Taiwan Semiconductor Manufacturing Company and Aurora are some of Techkey Technology's major clients.

A safe haven for small business email management
Although Techkey Technology is a technology company and has expertise in using various types of company management systems, it still entrusts its important email management system to hiBox.

Ma Li-Wei says he wants to focus his company's limited resources on making sales and developing software. As for email management, he hands it over to the reliable HiNet, which posseses more experts in this field.

Ma Li-Wei says that Techkey Technology does have the capability to set up their own email server, but the cost of manpower and commercial equipment would be between NT$100,000 to NT$200,000. For a small company that price is too steep.

More importantly, building a firewall for virus scanning and blocking spam is a necessity, and hiBox’s functions in this area provide email information a safe haven.

For these reasons Mr. Ma decided to switch his email service from Seednet to hiBox’s integrated email service. In order to prevent email from not coming in during the transition process, hiBox even provided the safest stable and complete transfer service.

Winning the trust of VIP clients
The hiBox Messaging Services Techkey Technology uses include the basic Email Box and the advanced Fax Mailbox, a combination which is the equivalent of having all the service levels of the email management system. This choice shows how much importance Techkey Technology has placed on business email.

According to Ma Li-Wei, sales is a company’s source of life. The feature he uses most is the basic email box function, especially for virus scanning, filtering spam, encrypting emails, and setting up Dynamic Mail Groups, but he continues to invest in the Fax Mailbox.

Most of Techkey Technology’s customers are working on the implementation of new software, and when they encounter issues they cannot solve they will contact Techkey Technology seeking immediate assistance.

Ma Li-Wei said he worries that if Techkey Technology does not provide timely assistance they will lose their trust or the next opportunity to work with them.

For this reason he uses hiBox fax function to build up a designated communication channel with important clients and increase work efficiency.

Ma Li-Wei has set up a procedure by which he opens up his company’s hiBox Fax Mailbox DID numbers to some VIP clients. When those clients encounter difficult problems, they can take screenshots of the issues, print them out, and fax them to Techkey Technology’s DID number. Techkey Technology’s customer service will be able to receive the help request via computer.

Customer service will then solve any issues they can handle and pass on the rest to engineers.

Because hiBox’s Fax Mailbox sends faxes directly to computers, there is no need to print out the files through a fax machine. This feature has allowed Techkey Technology to save costs on paper and gain customers’ trust!